Help Desk made easy.

A powerful, simple and easy-to-use ticketing system

HDTool’s ticketing system includes everything you need to manage your help desk processes from creation to resolution. 

HDTool simplifies ticketing management, helps automate tasks, and saves time for IT technicians and support staff. From one single, centralized help desk management web interface or mobile application, you can now manage all tickets and track service request lifecycle from ticket creation to resolution.

Create

Status check

Edit

Resolve

Fully integrated in EMT

Although working excellently as a stand-alone tool, HDTool does its best when paired with EMT.

EMT (Enterprise Management Tool)  is a SaaS ( Software as a Service) that allows to plan and manage in a centralized manner resources, timesheets, payrolls, projects and corporate assets.

Fully integrated in EMT

Although working excellently as a stand-alone tool, HDTool does its best when paired with EMT.

EMT (Enterprise Management Tool)  is a SaaS ( Software as a Service) that allows to plan and manage in a centralized manner resources, timesheets, payrolls, projects and corporate assets.

Categories management

Group your tickets with the category management tool for a more flexible workflow.

You can create an unlimited number of categories, depending on your needs.

Subcategories management

Combines an unlimited number of subcategories in each category to better organize your requests.

Subcategories management

Combines an unlimited number of subcategories in each category to better organize your requests.

Desktop web-based app

No download or installation required: manage tickets whenever you want through our fast and secure web application.

We also offer the option to install our application on your own server.

Android/iOS Mobile app

Work on-the-go with our dedicated mobile app: all functionalities availables, whithout limitations.

Android/iOS Mobile app

Work on-the-go with our dedicated mobile app: all functionalities availables, whithout limitations.

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Higher efficiency

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Time savings

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Increased productivity

Request info about HDTool now

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